/* ============================================
   PORTIVALE TICKETS — Design System & Styles
   ============================================ */

/* --- Imports & Reset --- */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  /* Color Palette */
  --bg-base: #09090f;
  --bg-surface: #0f0f1a;
  --bg-card: #13131f;
  --bg-card-hover: #18182a;
  --bg-input: #1a1a28;
  --border: #252538;
  --border-light: #2e2e48;

  /* Text */
  --text-primary: #f0f0ff;
  --text-secondary: #8888aa;
  --text-muted: #55556a;
  --text-link: #7c7cff;

  /* Accent Colors */
  --accent-blue: #4f87ff;
  --accent-blue-glow: rgba(79, 135, 255, 0.15);
  --accent-indigo: #7b61ff;
  --accent-purple: #a855f7;
  --accent-pink: #ec4899;
  --accent-cyan: #22d3ee;

  /* Semantic */
  --green-400: #4ade80;
  --green-500: #22c55e;
  --green-glow: rgba(34, 197, 94, 0.15);
  --amber-400: #fbbf24;
  --amber-500: #f59e0b;
  --amber-glow: rgba(245, 158, 11, 0.15);
  --red-400: #f87171;
  --red-500: #ef4444;
  --red-glow: rgba(239, 68, 68, 0.15);

  /* SLA Tiers */
  --bronze: #cd7f32;
  --silver: #94a3b8;
  --gold: #f59e0b;
  --platinum: #a78bfa;

  /* Sidebar */
  --sidebar-width: 240px;
  --sidebar-collapsed: 64px;
  --topbar-height: 60px;

  /* Typography */
  --font: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  --font-mono: 'JetBrains Mono', monospace;

  /* Spacing */
  --radius-sm: 6px;
  --radius: 10px;
  --radius-lg: 14px;
  --radius-xl: 20px;

  /* Shadows */
  --shadow-card: 0 1px 3px rgba(0,0,0,0.4), 0 0 0 1px var(--border);
  --shadow-modal: 0 25px 60px rgba(0,0,0,0.7);
  --shadow-glow-blue: 0 0 20px rgba(79, 135, 255, 0.2);
}

html, body { height: 100%; font-family: var(--font); background: var(--bg-base); color: var(--text-primary); font-size: 14px; line-height: 1.5; overflow: hidden; }

/* ============================================
   LAYOUT
   ============================================ */
#app { display: flex; height: 100vh; overflow: hidden; }

/* ============================================
   SIDEBAR
   ============================================ */
.sidebar {
  width: var(--sidebar-width);
  min-width: var(--sidebar-width);
  background: var(--bg-surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  transition: width 0.25s cubic-bezier(0.4, 0, 0.2, 1), min-width 0.25s cubic-bezier(0.4, 0, 0.2, 1);
  overflow: hidden;
  position: relative;
  z-index: 100;
}

.sidebar.collapsed { width: var(--sidebar-collapsed); min-width: var(--sidebar-collapsed); }

.sidebar-logo {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 18px 16px;
  border-bottom: 1px solid var(--border);
  text-decoration: none;
  white-space: nowrap;
  overflow: hidden;
}

.logo-icon {
  width: 36px;
  height: 36px;
  min-width: 36px;
  background: linear-gradient(135deg, var(--accent-blue), var(--accent-indigo));
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  box-shadow: var(--shadow-glow-blue);
}

.logo-title { font-size: 15px; font-weight: 700; color: var(--text-primary); display: block; }
.logo-sub { font-size: 11px; color: var(--text-secondary); font-weight: 500; letter-spacing: 0.05em; display: block; }

.sidebar-nav {
  flex: 1;
  padding: 12px 8px;
  overflow-y: auto;
  overflow-x: hidden;
}

.sidebar-nav::-webkit-scrollbar { width: 4px; }
.sidebar-nav::-webkit-scrollbar-thumb { background: var(--border-light); border-radius: 2px; }

.nav-group { margin-bottom: 20px; }

.nav-group-label {
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--text-muted);
  padding: 0 10px;
  margin-bottom: 4px;
  display: block;
  white-space: nowrap;
  overflow: hidden;
  transition: opacity 0.2s;
}

.sidebar.collapsed .nav-group-label { opacity: 0; }

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 10px;
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  text-decoration: none;
  font-size: 13.5px;
  font-weight: 500;
  transition: all 0.15s;
  white-space: nowrap;
  position: relative;
  cursor: pointer;
}

.nav-item:hover { color: var(--text-primary); background: rgba(255,255,255,0.04); }

.nav-item.active {
  color: var(--text-primary);
  background: var(--accent-blue-glow);
  border: 1px solid rgba(79, 135, 255, 0.2);
}

.nav-item.active svg { color: var(--accent-blue); }

.nav-item svg { min-width: 18px; }

.nav-badge {
  margin-left: auto;
  background: var(--accent-blue);
  color: white;
  font-size: 10px;
  font-weight: 700;
  padding: 1px 6px;
  border-radius: 10px;
  min-width: 18px;
  text-align: center;
}

.sidebar.collapsed .nav-item span:not(.nav-badge) { display: none; }
.sidebar.collapsed .nav-badge { display: none; }

.sidebar-user {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 12px;
  border-top: 1px solid var(--border);
  white-space: nowrap;
  overflow: hidden;
}

.user-avatar {
  width: 32px;
  height: 32px;
  min-width: 32px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent-indigo), var(--accent-blue));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  color: white;
}

.user-name { font-size: 13px; font-weight: 600; color: var(--text-primary); display: block; }
.user-role { font-size: 11px; color: var(--text-secondary); display: block; }
.user-info { flex: 1; min-width: 0; overflow: hidden; }
.user-menu-btn { background: none; border: none; color: var(--text-muted); cursor: pointer; padding: 4px; border-radius: 4px; display: flex; align-items: center; transition: color 0.15s; }
.user-menu-btn:hover { color: var(--text-primary); }

/* Sidebar user — clickable area */
.sidebar-user {
  cursor: pointer;
  transition: background 0.15s;
  border-radius: var(--radius-sm);
  margin: 4px 8px 8px;
  padding: 10px 10px;
  border-top: 1px solid var(--border);
  display: flex;
  align-items: center;
  gap: 10px;
  white-space: nowrap;
  overflow: hidden;
  position: relative;
}
.sidebar-user:hover { background: rgba(255,255,255,0.04); }

/* User Dropdown Menu */
.user-dropdown {
  display: none;
  position: absolute;
  bottom: 72px;
  left: 8px;
  width: calc(var(--sidebar-width) - 16px);
  background: var(--bg-card);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-lg);
  box-shadow: 0 -8px 32px rgba(0,0,0,0.5);
  z-index: 200;
  overflow: hidden;
  animation: dropdown-up 0.18s cubic-bezier(0.4,0,0.2,1);
}
.user-dropdown.open { display: block; }

@keyframes dropdown-up {
  from { opacity: 0; transform: translateY(8px); }
  to   { opacity: 1; transform: translateY(0); }
}

.user-dropdown-header {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 14px 14px 10px;
}
.user-dropdown-divider {
  height: 1px;
  background: var(--border);
  margin: 0 10px;
}
.user-dropdown-item {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  padding: 10px 14px;
  background: none;
  border: none;
  color: var(--text-secondary);
  font-size: 13px;
  font-weight: 500;
  font-family: var(--font);
  cursor: pointer;
  transition: all 0.12s;
  text-align: left;
}
.user-dropdown-item:hover { background: rgba(255,255,255,0.04); color: var(--text-primary); }
.user-dropdown-logout { color: var(--red-400) !important; }
.user-dropdown-logout:hover { background: rgba(239,68,68,0.08) !important; color: var(--red-400) !important; }

/* ============================================
   MAIN CONTENT
   ============================================ */
.main-content { flex: 1; display: flex; flex-direction: column; overflow: hidden; }

/* ============================================
   TOPBAR
   ============================================ */
.topbar {
  height: var(--topbar-height);
  min-height: var(--topbar-height);
  background: var(--bg-surface);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 20px;
  gap: 16px;
}

.topbar-left { display: flex; align-items: center; gap: 12px; }
.topbar-right { display: flex; align-items: center; gap: 10px; }

.sidebar-toggle {
  background: none;
  border: 1px solid var(--border);
  color: var(--text-secondary);
  cursor: pointer;
  padding: 7px;
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  transition: all 0.15s;
}
.sidebar-toggle:hover { color: var(--text-primary); background: rgba(255,255,255,0.04); }

.breadcrumb { font-size: 15px; font-weight: 600; color: var(--text-primary); }

.btn-new-ticket {
  display: flex;
  align-items: center;
  gap: 6px;
  background: linear-gradient(135deg, var(--accent-blue), var(--accent-indigo));
  color: white;
  border: none;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  transition: opacity 0.15s, transform 0.15s;
  white-space: nowrap;
  box-shadow: var(--shadow-glow-blue);
}
.btn-new-ticket:hover { opacity: 0.9; transform: translateY(-1px); }
.btn-new-ticket:active { transform: translateY(0); }

.topbar-icon-btn {
  background: none;
  border: 1px solid var(--border);
  color: var(--text-secondary);
  cursor: pointer;
  padding: 7px;
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  position: relative;
  transition: all 0.15s;
}
.topbar-icon-btn:hover { color: var(--text-primary); background: rgba(255,255,255,0.04); }

.notif-dot {
  position: absolute;
  top: 5px;
  right: 5px;
  width: 7px;
  height: 7px;
  background: var(--accent-blue);
  border-radius: 50%;
  border: 1.5px solid var(--bg-surface);
  animation: pulse-dot 2s infinite;
}

@keyframes pulse-dot {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.4; }
}

/* ============================================
   PAGES
   ============================================ */
.page { display: none; flex-direction: column; gap: 20px; padding: 24px; height: calc(100vh - var(--topbar-height)); overflow-y: auto; }
.page.active { display: flex; }

.page::-webkit-scrollbar { width: 6px; }
.page::-webkit-scrollbar-thumb { background: var(--border-light); border-radius: 3px; }

.page-header h1 { font-size: 22px; font-weight: 700; color: var(--text-primary); margin-bottom: 4px; }
.page-header p { font-size: 13px; color: var(--text-secondary); }

/* ============================================
   CARDS
   ============================================ */
.card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px;
  transition: border-color 0.15s;
}
.card:hover { border-color: var(--border-light); }
.card-full { grid-column: 1 / -1; }

.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
}
.card-header h3 { font-size: 14px; font-weight: 600; color: var(--text-primary); }

.card-badge {
  font-size: 11px;
  font-weight: 600;
  padding: 3px 9px;
  border-radius: 20px;
  background: rgba(255,255,255,0.06);
  color: var(--text-secondary);
}
.card-badge.status-green { background: var(--green-glow); color: var(--green-400); }
.card-badge.ai-badge { background: rgba(168, 85, 247, 0.15); color: var(--accent-purple); }

.btn-link { background: none; border: none; color: var(--text-link); font-size: 13px; cursor: pointer; font-weight: 500; padding: 0; transition: opacity 0.15s; }
.btn-link:hover { opacity: 0.75; }

/* ============================================
   STATS GRID
   ============================================ */
.stats-grid { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }

.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 18px;
  display: flex;
  align-items: flex-start;
  gap: 14px;
  transition: all 0.2s;
}
.stat-card:hover { border-color: var(--border-light); transform: translateY(-1px); }

.stat-icon {
  width: 42px;
  height: 42px;
  min-width: 42px;
  border-radius: var(--radius);
  display: flex;
  align-items: center;
  justify-content: center;
}
.stat-blue { background: rgba(79, 135, 255, 0.12); color: var(--accent-blue); }
.stat-amber { background: rgba(245, 158, 11, 0.12); color: var(--amber-400); }
.stat-green { background: rgba(34, 197, 94, 0.12); color: var(--green-400); }
.stat-purple { background: rgba(168, 85, 247, 0.12); color: var(--accent-purple); }

.stat-data { display: flex; flex-direction: column; gap: 2px; }
.stat-value { font-size: 24px; font-weight: 800; color: var(--text-primary); line-height: 1.1; }
.stat-label { font-size: 12px; color: var(--text-secondary); font-weight: 500; }
.stat-change { font-size: 11px; font-weight: 600; margin-top: 4px; }
.stat-change.positive { color: var(--green-400); }
.stat-change.negative { color: var(--amber-400); }

/* ============================================
   DASHBOARD GRID
   ============================================ */
.dashboard-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; }

/* ============================================
   CHANNEL BARS
   ============================================ */
.channel-bars { display: flex; flex-direction: column; gap: 14px; }
.channel-bar-item { display: flex; align-items: center; gap: 10px; }
.channel-bar-label { display: flex; align-items: center; gap: 8px; color: var(--text-secondary); font-size: 13px; min-width: 130px; }
.channel-icon { width: 24px; height: 24px; border-radius: 6px; display: flex; align-items: center; justify-content: center; font-size: 12px; }
.channel-icon.whatsapp { background: rgba(37, 211, 102, 0.15); color: #25d366; }
.channel-icon.email { background: rgba(79, 135, 255, 0.15); color: var(--accent-blue); }
.channel-icon.web { background: rgba(168, 85, 247, 0.15); color: var(--accent-purple); }
.bar-track { flex: 1; height: 8px; background: rgba(255,255,255,0.06); border-radius: 4px; overflow: hidden; }
.bar-fill { height: 100%; border-radius: 4px; transition: width 1s cubic-bezier(0.4, 0, 0.2, 1); }
.whatsapp-fill { background: linear-gradient(90deg, #25d366, #128c7e); }
.email-fill { background: linear-gradient(90deg, var(--accent-blue), var(--accent-indigo)); }
.web-fill { background: linear-gradient(90deg, var(--accent-purple), var(--accent-pink)); }
.bar-value { font-size: 13px; font-weight: 700; color: var(--text-primary); min-width: 30px; text-align: right; }

/* ============================================
   SLA RINGS
   ============================================ */
.sla-rings { display: flex; justify-content: space-around; padding: 8px 0; }
.sla-ring-item { display: flex; flex-direction: column; align-items: center; gap: 8px; }
.ring-container { position: relative; width: 72px; height: 72px; }
.ring-svg { width: 72px; height: 72px; transform: rotate(-90deg); }
.ring-bg { fill: none; stroke: rgba(255,255,255,0.06); stroke-width: 3; }
.ring-fill { fill: none; stroke-width: 3; stroke-linecap: round; transition: stroke-dasharray 1.2s cubic-bezier(0.4,0,0.2,1); }
.green-ring { stroke: var(--green-400); filter: drop-shadow(0 0 4px rgba(74, 222, 128, 0.5)); }
.silver-ring { stroke: var(--silver); filter: drop-shadow(0 0 4px rgba(148, 163, 184, 0.5)); }
.gold-ring { stroke: var(--gold); filter: drop-shadow(0 0 4px rgba(245, 158, 11, 0.5)); }
.platinum-ring { stroke: var(--platinum); filter: drop-shadow(0 0 4px rgba(167, 139, 250, 0.5)); }
.ring-label { position: absolute; top: 50%; left: 50%; transform: translate(-50%,-50%); font-size: 13px; font-weight: 700; color: var(--text-primary); }
.ring-name { font-size: 11px; color: var(--text-secondary); font-weight: 600; }

/* ============================================
   FUNNEL BARS
   ============================================ */
.funnel-bars { display: flex; flex-direction: column; gap: 10px; }
.funnel-stage { display: flex; flex-direction: column; gap: 4px; }
.funnel-label { display: flex; justify-content: space-between; font-size: 12.5px; color: var(--text-secondary); }
.funnel-label strong { color: var(--text-primary); }
.funnel-track { height: 10px; background: rgba(255,255,255,0.05); border-radius: 5px; overflow: hidden; }
.funnel-fill { height: 100%; border-radius: 5px; transition: width 1s cubic-bezier(0.4,0,0.2,1); }

/* ============================================
   AI STATS
   ============================================ */
.ai-stats { display: flex; flex-direction: column; gap: 12px; }
.ai-stat-row { display: flex; align-items: center; gap: 10px; }
.ai-stat-label { font-size: 12px; color: var(--text-secondary); min-width: 180px; }
.ai-stat-bar-wrap { flex: 1; height: 7px; background: rgba(255,255,255,0.06); border-radius: 4px; overflow: hidden; }
.ai-stat-bar { height: 100%; border-radius: 4px; background: linear-gradient(90deg, var(--accent-blue), var(--accent-indigo)); transition: width 1s cubic-bezier(0.4,0,0.2,1); }
.ai-stat-bar.ai-bar-green { background: linear-gradient(90deg, var(--green-400), var(--green-500)); }
.ai-stat-bar.ai-bar-purple { background: linear-gradient(90deg, var(--accent-indigo), var(--accent-purple)); }
.ai-stat-pct { font-size: 12px; font-weight: 700; color: var(--text-primary); min-width: 36px; text-align: right; }
.ai-divider { height: 1px; background: var(--border); margin: 4px 0; }
.ai-recent-label { font-size: 11px; text-transform: uppercase; letter-spacing: 0.08em; color: var(--text-muted); font-weight: 700; }
.ai-recent-item { display: flex; align-items: center; gap: 8px; font-size: 12px; color: var(--text-secondary); overflow: hidden; }
.ai-recent-item span:nth-child(2) { flex: 1; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ai-tag { background: rgba(79,135,255,0.15); color: var(--accent-blue); padding: 2px 7px; border-radius: 4px; font-size: 10px; font-weight: 700; white-space: nowrap; }
.ai-time { font-size: 11px; color: var(--text-muted); white-space: nowrap; }

/* ============================================
   RECENT TICKETS TABLE
   ============================================ */
.recent-tickets-table { overflow: hidden; }
.table-header {
  display: grid;
  grid-template-columns: 80px 1fr 140px 90px 100px 90px 100px;
  padding: 8px 12px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border);
  margin-bottom: 4px;
}
.table-body { display: flex; flex-direction: column; gap: 2px; }
.table-row {
  display: grid;
  grid-template-columns: 80px 1fr 140px 90px 100px 90px 100px;
  padding: 10px 12px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: background 0.15s;
  align-items: center;
}
.table-row:hover { background: rgba(255,255,255,0.03); }
.table-id { font-family: var(--font-mono); font-size: 12px; color: var(--text-muted); }
.table-subject { font-size: 13px; color: var(--text-primary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.table-contact { font-size: 12px; color: var(--text-secondary); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* ============================================
   BADGES
   ============================================ */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 9px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
}
.badge-status-novo { background: rgba(79,135,255,0.15); color: var(--accent-blue); }
.badge-status-em_andamento { background: rgba(245,158,11,0.15); color: var(--amber-400); }
.badge-status-aguardando { background: rgba(168,85,247,0.15); color: var(--accent-purple); }
.badge-status-resolvido { background: rgba(34,197,94,0.15); color: var(--green-400); }
.badge-status-fechado { background: rgba(255,255,255,0.06); color: var(--text-muted); }

.badge-priority-baixa { background: rgba(34,197,94,0.1); color: var(--green-400); }
.badge-priority-media { background: rgba(245,158,11,0.1); color: var(--amber-400); }
.badge-priority-alta { background: rgba(239,68,68,0.1); color: var(--red-400); }
.badge-priority-critica { background: rgba(239,68,68,0.2); color: var(--red-400); border: 1px solid rgba(239,68,68,0.3); }

.badge-channel-whatsapp { background: rgba(37,211,102,0.1); color: #25d366; }
.badge-channel-email { background: rgba(79,135,255,0.1); color: var(--accent-blue); }
.badge-channel-web { background: rgba(168,85,247,0.1); color: var(--accent-purple); }

.badge-module-suporte { background: rgba(34,211,238,0.1); color: var(--accent-cyan); }
.badge-module-comercial { background: rgba(168,85,247,0.1); color: var(--accent-purple); }

.badge-sla-ok { background: var(--green-glow); color: var(--green-400); }
.badge-sla-warning { background: var(--amber-glow); color: var(--amber-400); }
.badge-sla-breach { background: var(--red-glow); color: var(--red-400); }

/* ============================================
   INBOX
   ============================================ */
.inbox-layout { display: flex; flex: 1; gap: 16px; min-height: 0; }
.inbox-sidebar { width: 320px; min-width: 320px; display: flex; flex-direction: column; gap: 10px; }
.inbox-detail { flex: 1; background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius-lg); overflow: hidden; }

.inbox-search { display: flex; align-items: center; gap: 10px; background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius); padding: 10px 14px; }
.inbox-search input { background: none; border: none; color: var(--text-primary); font-size: 13px; flex: 1; outline: none; font-family: var(--font); }
.inbox-search input::placeholder { color: var(--text-muted); }
.inbox-search svg { color: var(--text-muted); min-width: 16px; }

.inbox-filters { display: flex; gap: 6px; }
.filter-btn {
  flex: 1;
  padding: 7px 10px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-secondary);
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.15s;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 5px;
  font-family: var(--font);
}
.filter-btn.active { background: var(--accent-blue-glow); border-color: rgba(79,135,255,0.3); color: var(--text-primary); }
.filter-count { background: rgba(255,255,255,0.1); padding: 1px 5px; border-radius: 10px; font-size: 10px; }

.inbox-list { flex: 1; overflow-y: auto; display: flex; flex-direction: column; gap: 4px; }
.inbox-list::-webkit-scrollbar { width: 4px; }
.inbox-list::-webkit-scrollbar-thumb { background: var(--border); border-radius: 2px; }

.inbox-item {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
  cursor: pointer;
  transition: all 0.15s;
}
.inbox-item:hover { border-color: var(--border-light); background: var(--bg-card-hover); }
.inbox-item.active { border-color: rgba(79,135,255,0.4); background: var(--accent-blue-glow); }
.inbox-item-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 4px; }
.inbox-item-name { font-size: 13px; font-weight: 600; color: var(--text-primary); }
.inbox-item-time { font-size: 11px; color: var(--text-muted); }
.inbox-item-subject { font-size: 12px; color: var(--text-secondary); margin-bottom: 8px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.inbox-item-footer { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }

.inbox-empty { height: 100%; display: flex; flex-direction: column; align-items: center; justify-content: center; gap: 12px; color: var(--text-muted); }
.inbox-empty p { font-size: 14px; }

/* ============================================
   TICKET DETAIL
   ============================================ */
.ticket-detail-inner { display: flex; flex-direction: column; height: 100%; }
.ticket-detail-header { padding: 16px 20px; border-bottom: 1px solid var(--border); }
.ticket-detail-subject { font-size: 16px; font-weight: 700; color: var(--text-primary); margin-bottom: 8px; }
.ticket-detail-meta { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.ticket-messages { flex: 1; overflow-y: auto; padding: 16px 20px; display: flex; flex-direction: column; gap: 12px; }
.ticket-messages::-webkit-scrollbar { width: 4px; }
.ticket-messages::-webkit-scrollbar-thumb { background: var(--border); border-radius: 2px; }
.message-bubble { max-width: 80%; display: flex; flex-direction: column; gap: 4px; }
.message-bubble.inbound { align-self: flex-start; }
.message-bubble.outbound { align-self: flex-end; }
.message-content { padding: 10px 14px; border-radius: 12px; font-size: 13px; line-height: 1.6; }
.inbound .message-content { background: rgba(255,255,255,0.05); border: 1px solid var(--border); color: var(--text-primary); }
.outbound .message-content { background: linear-gradient(135deg, var(--accent-blue), var(--accent-indigo)); color: white; }
.message-meta { font-size: 11px; color: var(--text-muted); }
.outbound .message-meta { text-align: right; }
.ai-bubble .message-content { background: rgba(168,85,247,0.1); border: 1px solid rgba(168,85,247,0.2); }
.ticket-reply { padding: 12px 16px; border-top: 1px solid var(--border); display: flex; gap: 10px; align-items: flex-end; }
.reply-input { flex: 1; background: var(--bg-input); border: 1px solid var(--border); border-radius: var(--radius); padding: 10px 14px; color: var(--text-primary); font-size: 13px; resize: none; font-family: var(--font); outline: none; min-height: 42px; max-height: 120px; transition: border-color 0.15s; }
.reply-input:focus { border-color: var(--accent-blue); }
.reply-send { background: linear-gradient(135deg, var(--accent-blue), var(--accent-indigo)); border: none; color: white; padding: 10px 16px; border-radius: var(--radius); cursor: pointer; display: flex; align-items: center; gap: 6px; font-size: 13px; font-weight: 600; font-family: var(--font); transition: opacity 0.15s; white-space: nowrap; }
.reply-send:hover { opacity: 0.85; }

/* ============================================
   TICKETS PAGE
   ============================================ */
.tickets-toolbar { display: flex; gap: 12px; align-items: center; }
.toolbar-search { display: flex; align-items: center; gap: 10px; background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius); padding: 9px 14px; flex: 1; max-width: 360px; }
.toolbar-search input { background: none; border: none; color: var(--text-primary); font-size: 13px; flex: 1; outline: none; font-family: var(--font); }
.toolbar-search input::placeholder { color: var(--text-muted); }
.toolbar-search svg { color: var(--text-muted); min-width: 16px; }
.toolbar-filters { display: flex; gap: 8px; }
.filter-select { background: var(--bg-card); border: 1px solid var(--border); color: var(--text-secondary); padding: 8px 12px; border-radius: var(--radius); font-size: 13px; font-family: var(--font); outline: none; cursor: pointer; transition: border-color 0.15s; }
.filter-select:focus { border-color: var(--accent-blue); }
.tickets-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 12px; }

.ticket-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 16px;
  cursor: pointer;
  transition: all 0.2s;
}
.ticket-card:hover { border-color: var(--border-light); transform: translateY(-1px); box-shadow: 0 4px 20px rgba(0,0,0,0.3); }
.ticket-card-header { display: flex; align-items: flex-start; justify-content: space-between; margin-bottom: 10px; }
.ticket-card-id { font-family: var(--font-mono); font-size: 11px; color: var(--text-muted); }
.ticket-card-subject { font-size: 14px; font-weight: 600; color: var(--text-primary); margin-bottom: 6px; line-height: 1.4; }
.ticket-card-preview { font-size: 12px; color: var(--text-secondary); margin-bottom: 12px; overflow: hidden; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; }
.ticket-card-footer { display: flex; align-items: center; justify-content: space-between; }
.ticket-card-meta { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.ticket-card-time { font-size: 11px; color: var(--text-muted); }
.ticket-sla-bar { height: 3px; background: rgba(255,255,255,0.06); border-radius: 2px; margin-top: 10px; overflow: hidden; }
.ticket-sla-progress { height: 100%; border-radius: 2px; transition: width 0.5s; }

/* ============================================
   SLA PAGE
   ============================================ */
.sla-overview { display: grid; grid-template-columns: repeat(4, 1fr); gap: 14px; }

.sla-tier-card {
  padding: 20px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--border);
  background: var(--bg-card);
  position: relative;
  overflow: hidden;
}
.sla-tier-card::before {
  content: '';
  position: absolute;
  top: 0; left: 0; right: 0;
  height: 3px;
}
.sla-tier-card.bronze::before { background: linear-gradient(90deg, var(--bronze), #e8a045); }
.sla-tier-card.silver::before { background: linear-gradient(90deg, var(--silver), #c8d6e0); }
.sla-tier-card.gold::before { background: linear-gradient(90deg, var(--gold), #fcd34d); }
.sla-tier-card.platinum::before { background: linear-gradient(90deg, var(--platinum), #c4b5fd); }

.sla-tier-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 14px; }
.tier-badge { font-size: 12px; font-weight: 800; text-transform: uppercase; letter-spacing: 0.08em; }
.bronze .tier-badge { color: var(--bronze); }
.silver .tier-badge { color: var(--silver); }
.gold .tier-badge { color: var(--gold); }
.platinum .tier-badge { color: var(--platinum); }
.tier-time { font-size: 11px; color: var(--text-muted); }
.tier-stat { display: flex; align-items: flex-end; gap: 6px; margin-bottom: 6px; }
.tier-num { font-size: 32px; font-weight: 800; color: var(--text-primary); line-height: 1; }
.tier-label { font-size: 12px; color: var(--text-secondary); margin-bottom: 3px; }
.tier-tickets { font-size: 12px; color: var(--text-muted); }

.sla-risk-list { display: flex; flex-direction: column; gap: 8px; }
.sla-risk-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 14px;
  background: rgba(239,68,68,0.05);
  border: 1px solid rgba(239,68,68,0.15);
  border-radius: var(--radius);
}
.sla-risk-id { font-family: var(--font-mono); font-size: 12px; color: var(--text-muted); min-width: 70px; }
.sla-risk-subject { flex: 1; font-size: 13px; color: var(--text-primary); }
.sla-risk-time { font-size: 12px; font-weight: 700; color: var(--red-400); }

/* ============================================
   KANBAN
   ============================================ */
.kanban-board { display: flex; gap: 14px; overflow-x: auto; padding-bottom: 16px; height: calc(100vh - 200px); }
.kanban-board::-webkit-scrollbar { height: 6px; }
.kanban-board::-webkit-scrollbar-thumb { background: var(--border); border-radius: 3px; }

.kanban-column {
  min-width: 260px;
  width: 260px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.kanban-col-header {
  padding: 14px 16px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.kanban-col-title { font-size: 13px; font-weight: 700; color: var(--text-primary); display: flex; align-items: center; gap: 8px; }
.kanban-col-dot { width: 8px; height: 8px; border-radius: 50%; }
.kanban-col-count { font-size: 11px; font-weight: 700; background: rgba(255,255,255,0.08); padding: 2px 7px; border-radius: 10px; color: var(--text-secondary); }
.kanban-cards { flex: 1; overflow-y: auto; padding: 10px; display: flex; flex-direction: column; gap: 8px; }
.kanban-cards::-webkit-scrollbar { width: 4px; }
.kanban-cards::-webkit-scrollbar-thumb { background: var(--border); border-radius: 2px; }

.kanban-card {
  background: var(--bg-surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px;
  cursor: pointer;
  transition: all 0.15s;
}
.kanban-card:hover { border-color: var(--border-light); transform: translateY(-1px); box-shadow: 0 4px 12px rgba(0,0,0,0.3); }
.kanban-card-company { font-size: 11px; color: var(--text-muted); margin-bottom: 4px; }
.kanban-card-name { font-size: 13px; font-weight: 600; color: var(--text-primary); margin-bottom: 4px; }
.kanban-card-note { font-size: 12px; color: var(--text-secondary); margin-bottom: 10px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.kanban-card-footer { display: flex; align-items: center; justify-content: space-between; }
.kanban-card-avatar { width: 22px; height: 22px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 9px; font-weight: 700; color: white; background: linear-gradient(135deg, var(--accent-indigo), var(--accent-blue)); }
.kanban-card-time { font-size: 10px; color: var(--text-muted); }

/* ============================================
   CONTACTS
   ============================================ */
.contacts-toolbar { display: flex; align-items: center; gap: 12px; }
.contacts-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px; }

.contact-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 18px;
  cursor: pointer;
  transition: all 0.2s;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.contact-card:hover { border-color: var(--border-light); transform: translateY(-1px); }
.contact-card-top { display: flex; align-items: flex-start; gap: 12px; }
.contact-avatar { width: 44px; height: 44px; min-width: 44px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 15px; font-weight: 700; color: white; }
.contact-info { flex: 1; }
.contact-name { font-size: 14px; font-weight: 700; color: var(--text-primary); }
.contact-role { font-size: 12px; color: var(--text-secondary); }
.contact-company { font-size: 12px; color: var(--text-muted); }
.contact-channels { display: flex; gap: 6px; }
.contact-channel-btn {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 5px 10px;
  border-radius: var(--radius-sm);
  font-size: 12px;
  font-weight: 600;
  cursor: pointer;
  border: 1px solid transparent;
  transition: all 0.15s;
  font-family: var(--font);
}
.contact-channel-btn.whatsapp { background: rgba(37,211,102,0.1); color: #25d366; border-color: rgba(37,211,102,0.2); }
.contact-channel-btn.email { background: rgba(79,135,255,0.1); color: var(--accent-blue); border-color: rgba(79,135,255,0.2); }
.contact-type-badge { font-size: 11px; font-weight: 700; padding: 3px 8px; border-radius: 10px; width: fit-content; }
.contact-type-lead { background: rgba(245,158,11,0.15); color: var(--amber-400); }
.contact-type-customer { background: rgba(34,197,94,0.15); color: var(--green-400); }
.contact-type-partner { background: rgba(168,85,247,0.15); color: var(--accent-purple); }

/* ============================================
   REPORTS
   ============================================ */
.reports-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 14px; }
.chart-area { height: 200px; display: flex; align-items: flex-end; gap: 8px; padding-top: 20px; }
.chart-bar-wrap { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 4px; height: 100%; justify-content: flex-end; }
.chart-bar { width: 100%; border-radius: 6px 6px 0 0; transition: height 0.6s cubic-bezier(0.4,0,0.2,1); background: linear-gradient(180deg, var(--accent-blue), var(--accent-indigo)); min-height: 4px; }
.chart-bar-label { font-size: 10px; color: var(--text-muted); white-space: nowrap; }
.chart-bar-value { font-size: 10px; color: var(--text-secondary); font-weight: 700; }

.export-options { display: flex; gap: 12px; flex-wrap: wrap; }
.export-btn { padding: 10px 20px; border-radius: var(--radius); border: 1px solid var(--border); background: var(--bg-input); color: var(--text-secondary); font-size: 13px; font-weight: 600; cursor: pointer; font-family: var(--font); transition: all 0.15s; }
.export-btn:hover { border-color: var(--border-light); color: var(--text-primary); background: var(--bg-card-hover); }

/* ============================================
   SETTINGS
   ============================================ */
.settings-grid { display: grid; grid-template-columns: 200px 1fr; gap: 16px; }
.settings-menu { display: flex; flex-direction: column; gap: 4px; background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 12px; height: fit-content; }
.settings-item { padding: 9px 12px; border-radius: var(--radius-sm); border: none; background: transparent; color: var(--text-secondary); font-size: 13px; font-weight: 500; cursor: pointer; font-family: var(--font); text-align: left; transition: all 0.15s; }
.settings-item:hover { color: var(--text-primary); background: rgba(255,255,255,0.04); }
.settings-item.active { color: var(--text-primary); background: var(--accent-blue-glow); }
.settings-content { background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius-lg); padding: 24px; }
.settings-content h3 { font-size: 16px; font-weight: 700; color: var(--text-primary); margin-bottom: 20px; }
.settings-form { display: flex; flex-direction: column; gap: 16px; }

/* ============================================
   FORMS
   ============================================ */
.form-group { display: flex; flex-direction: column; gap: 6px; }
.form-group label { font-size: 12px; font-weight: 600; color: var(--text-secondary); text-transform: uppercase; letter-spacing: 0.05em; }
.form-input {
  background: var(--bg-input);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 10px 14px;
  color: var(--text-primary);
  font-size: 13.5px;
  font-family: var(--font);
  outline: none;
  transition: border-color 0.15s;
  width: 100%;
}
.form-input:focus { border-color: var(--accent-blue); box-shadow: 0 0 0 3px rgba(79,135,255,0.1); }
.form-input::placeholder { color: var(--text-muted); }
.form-textarea { min-height: 100px; resize: vertical; }

.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }

.module-selector { display: flex; gap: 10px; }
.module-btn {
  flex: 1;
  padding: 10px 16px;
  border: 2px solid var(--border);
  border-radius: var(--radius);
  background: transparent;
  color: var(--text-secondary);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  font-family: var(--font);
  transition: all 0.15s;
  text-align: center;
}
.module-btn.active { border-color: var(--accent-blue); background: var(--accent-blue-glow); color: var(--text-primary); }
.module-btn:hover:not(.active) { border-color: var(--border-light); color: var(--text-primary); }

.ai-hint {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 12px;
  color: var(--accent-purple);
  background: rgba(168,85,247,0.08);
  border: 1px solid rgba(168,85,247,0.15);
  padding: 10px 14px;
  border-radius: var(--radius);
}

/* ============================================
   BUTTONS
   ============================================ */
.btn-primary {
  background: linear-gradient(135deg, var(--accent-blue), var(--accent-indigo));
  color: white;
  border: none;
  padding: 10px 20px;
  border-radius: var(--radius);
  font-size: 13.5px;
  font-weight: 600;
  cursor: pointer;
  font-family: var(--font);
  transition: opacity 0.15s, transform 0.15s;
  box-shadow: var(--shadow-glow-blue);
}
.btn-primary:hover { opacity: 0.9; transform: translateY(-1px); }

.btn-secondary {
  background: rgba(255,255,255,0.06);
  color: var(--text-secondary);
  border: 1px solid var(--border);
  padding: 10px 20px;
  border-radius: var(--radius);
  font-size: 13.5px;
  font-weight: 600;
  cursor: pointer;
  font-family: var(--font);
  transition: all 0.15s;
}
.btn-secondary:hover { color: var(--text-primary); background: rgba(255,255,255,0.08); }

/* ============================================
   MODAL
   ============================================ */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.7);
  backdrop-filter: blur(4px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.2s;
}
.modal-overlay.open { opacity: 1; pointer-events: all; }

.modal {
  background: var(--bg-card);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-xl);
  width: 100%;
  max-width: 560px;
  max-height: 90vh;
  overflow-y: auto;
  box-shadow: var(--shadow-modal);
  transform: translateY(10px);
  transition: transform 0.25s cubic-bezier(0.34, 1.56, 0.64, 1);
}
.modal::-webkit-scrollbar { width: 4px; }
.modal::-webkit-scrollbar-thumb { background: var(--border); border-radius: 2px; }
.modal-overlay.open .modal { transform: translateY(0); }

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 20px 24px 0;
  margin-bottom: 20px;
}
.modal-header h2 { font-size: 18px; font-weight: 700; color: var(--text-primary); }
.modal-close { background: rgba(255,255,255,0.06); border: 1px solid var(--border); color: var(--text-secondary); cursor: pointer; padding: 7px; border-radius: var(--radius-sm); display: flex; align-items: center; transition: all 0.15s; }
.modal-close:hover { color: var(--text-primary); background: rgba(255,255,255,0.1); }

.modal-body { padding: 0 24px 20px; display: flex; flex-direction: column; gap: 14px; }
.modal-footer { padding: 16px 24px; border-top: 1px solid var(--border); display: flex; justify-content: flex-end; gap: 10px; }

/* ============================================
   TOAST
   ============================================ */
.toast {
  position: fixed;
  bottom: 24px;
  right: 24px;
  background: var(--bg-card);
  border: 1px solid var(--border-light);
  border-radius: var(--radius-lg);
  padding: 14px 20px;
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
  box-shadow: var(--shadow-modal);
  transform: translateY(80px);
  opacity: 0;
  transition: all 0.35s cubic-bezier(0.34, 1.56, 0.64, 1);
  z-index: 2000;
  max-width: 360px;
}
.toast.show { transform: translateY(0); opacity: 1; }
.toast.success { border-left: 3px solid var(--green-400); }
.toast.error { border-left: 3px solid var(--red-400); }
.toast.info { border-left: 3px solid var(--accent-blue); }

/* ============================================
   ANIMATIONS
   ============================================ */
@keyframes fadeIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }
.page.active > * { animation: fadeIn 0.3s ease forwards; }

/* ============================================
   RESPONSIVE TWEAKS
   ============================================ */
@media (max-width: 1200px) {
  .stats-grid { grid-template-columns: repeat(2, 1fr); }
  .dashboard-grid { grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 900px) {
  .sla-overview { grid-template-columns: repeat(2, 1fr); }
}